10 glass pans ordered, 9
"10 glass pans ordered, 9 arrived intact. They were all nested into one stack of 10, with the top and bottom glass pans flush to the top and bottom of the single-ply corrugated cardboard box. One glass pan in the middle shattered into hundreds of tiny fragments. One of your mechanical engineers can explain why a stack of rigid fragile objects will "shock crush" in the middle. Anyway, an engineering lesson for me is worth one broken glass pan. If this email is also a lesson for your packaging engineers or warehouse process design engineers, send a replacement pan as my teaching fee. If nobody but me learns from this, I should look for another vendor to replace Pyrex Inc. in the future, and teach them instead. They will probably be Chinese, like many of my partners. 谢谢您的宝贵时间 (thank you for your time) Keith Lofstrom - keithl@keithl.com - MSEE UC Berkeley 1975"

